Centre One Pro subscription terms

1. Supplier and contract

Paul Maddison trading as Centre One supplies Centre One Pro.

Belford Street, Horden, Peterlee, Co Durham SR8 4BD

Centre One is not currently VAT registered. No VAT is charged.

Customer support: support@centreone.co.uk

The contract consists of these terms, the checkout order summary, the payment confirmation and any document expressly incorporated into them. If order-specific details conflict with these general terms, the order-specific details control for that order.

2. Business service and authority

Centre One Pro is supplied for organisational, charitable, public-sector and business use, not personal consumer use. The person ordering confirms that they have authority to bind the named customer. Anyone seeking to buy mainly for personal use should contact Centre One before ordering.

3. Managed and self-managed routes

Managed Centre One Pro includes one hosted production organisation site, all released Pro modules, platform updates and practical support.

Self-managed Centre One Pro includes one production-site licence, all released Pro modules, updates and practical support. The customer provides and manages compatible WordPress hosting.

Extra production sites, migrations, bespoke work or separately scoped services require a separate written order.

4. Price, VAT and automatic renewal

The order summary states the exact total charge, VAT treatment and monthly or annual billing period. When Centre One is not VAT registered, the displayed price is the final charge and no VAT is added. If Centre One becomes VAT registered, VAT will be shown separately and added at the applicable rate.

The first full payment is taken only after SumUp verifies the saved payment method. The subscription then renews automatically at that interval using the saved payment method until cancelled.

Centre One may add VAT or otherwise change a future renewal charge only after giving at least 30 days’ notice. The customer can reject a changed charge by cancelling before it applies. No paid feature add-ons are required to access released Centre One Pro modules.

5. Start and delivery

Service begins after SumUp confirms the first full payment. Managed customers must complete onboarding before a hosted site can be provisioned. Self-managed customers must complete onboarding before a licence and installer can be issued. Setup or support times are estimates unless expressly agreed in writing.

6. Cancellation and paid-through access

The private management link in payment emails allows the customer to stop future renewals online at any time. Cancellation prevents a new renewal charge; it does not normally reverse a completed payment.

Unless the contract ends for breach, paid service and licence access normally continue until the current paid-through date. Statutory rights and refunds required by law are not excluded.

7. Failed payments

If a payment fails, Centre One may retry it and ask the customer to replace the saved payment method. Access, support, updates or hosting may be suspended after reasonable notice while an amount remains unpaid. Suspension does not remove an amount already due.

8. Customer responsibilities

The customer must provide accurate order and onboarding information; keep administrative accounts secure; grant access only to authorised users; use the service lawfully; maintain appropriate privacy notices, permissions and retention rules; and avoid uploading unlawful, malicious or unnecessary data.

The customer decides which personal data to collect in Centre One and remains responsible for its accuracy and lawful use.

9. Self-managed responsibilities

A self-managed customer is responsible for its WordPress installation, hosting, domains, email delivery, TLS, server security, backups, recovery, compatible software and timely installation of Centre One and WordPress updates. Centre One is not responsible for faults caused by unsupported hosting, third-party code, customer modifications or failure to maintain that environment.

10. Licence and intellectual property

Centre One and its licensors retain ownership of the software, documentation, brand and original content. During a paid subscription the customer receives a limited, non-exclusive, non-transferable right to use Centre One Pro for the named organisation and licensed production site.

The customer must not resell, share, publish or circumvent the licence, security or update systems. Rights under third-party open-source licences remain unaffected.

11. Managed data processing

For personal data entered by a managed customer into its Centre One site, the customer normally acts as controller and the supplier acts as processor. The supplier will process that data to provide, secure, support, back up and recover the managed service; follow documented lawful instructions; require confidentiality; and apply proportionate technical and organisational safeguards.

The customer authorises the hosting, infrastructure, backup and email providers reasonably required to operate the service. Centre One will use appropriate provider protections, assist reasonably with rights requests and security incidents, and return or delete hosted data at the end of service subject to legal retention and agreed offboarding. Additional documented processing instructions may be agreed where needed.

12. Support, updates and changes

Practical support covers reasonable help with the released Centre One product. It does not include unlimited data entry, bespoke development, third-party systems, customer hardware or professional legal, accounting, payroll, tax or safeguarding advice.

Centre One may improve or change features provided the overall service is not materially reduced without notice. Regulatory or security changes may be made promptly.

13. Availability, backups and exports

Centre One uses reasonable care to keep the managed service available and maintain recovery arrangements, but no uninterrupted-availability or error-free guarantee is given unless a separate service level is agreed. Customers should retain exports of records critical to their operations. Planned maintenance, emergency work, internet failures and events outside reasonable control may affect availability.

14. Confidentiality

Each party must protect non-public information received from the other and use it only for the contract, except where disclosure is authorised or required by law. This does not cover information already lawfully public or independently developed.

15. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of confidentiality or data protection obligations where it cannot lawfully be excluded, or any other liability the law does not permit the parties to exclude.

Subject to that, neither party is liable for indirect or consequential loss, lost profit, revenue, opportunity or anticipated savings. The supplier’s total aggregate liability arising from the subscription is limited to fees paid by the customer in the 12 months before the event giving rise to the claim. This does not reduce the customer’s obligation to pay valid charges.

16. Ending for breach

Either party may end the contract if the other commits a material breach and does not remedy it within 30 days after written notice, or immediately where a breach cannot reasonably be remedied, continued supply would be unlawful, or the other party becomes insolvent. Centre One may act immediately to contain a serious security or unlawful-use risk.

17. Offboarding and retention

On request, Centre One will provide reasonable help to export managed customer data in an available standard format before deletion. Substantial migration work may be chargeable if agreed first. Centre One will notify the customer before permanently deleting hosted customer content after service ends, except where urgent security action or law requires otherwise.

Billing, tax, security and contract records may be retained for legal and audit purposes.

18. General and governing law

Notices may be sent to the order or support email addresses. The customer may not transfer the contract without written agreement. If part of these terms is unenforceable, the rest remains effective. Delay in enforcing a right is not a waiver.

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights that apply.